Service Desk Support Engineer | Singular | Temi Cloud
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Singular
Service Desk Support Engineer
Tags
#Middle
#Remote
Singular
Service Desk Support Engineer
#Middle
#Remote
Field
Support
Category
Support
Location
Remote
Commitment
Full-time
Seniority
Middle
Show
Apply Now

Job description

Service Desk Support Engineer delivers effective technical/functional product support and proactively monitor the performance and health of our networks, servers, applications and services.

Duties and Responsibilities

  • Proactive monitoring of all production networks, servers, applications and services;
  • First-line support to all incidents and outages;
  • Respond to customer queries;
  • Log, categorize, prioritize, track and route incidents to secure successful resolution;
  • Resolve standard queries by following diagrams and written instructions;
  • Take ownership of support cases until resolution;
  • Participate in and support the release process for existing and new applications;
  • Generate new and update existing knowledge base articles and work instructions;
  • Work on a rotating 24/7 shift basis;
  • Any other ad-hoc duties that may be required.

Qualifications

  • Experience working in a 24×7 mission-critical environment;
  • Good log analysis skills;
  • Good database administration skills (SQL);
  • Good network troubleshooting skills;
  • Good troubleshooting skills using emulators, Linux command line, Chrome developer tools;
  • Practical experience supporting and troubleshooting web services (SOAP, REST and other protocols);
  • Ability to work autonomously and within a team to support the end-user efficiently using ITIL Best Practice;
  • Ability to work on multiple tasks simultaneously and prioritize;
  • The ability to communicate fluently in English verbally and in writing is essential;
  • Proficiency with Atlassian Tech Stack (mainly JIRA and Confluence) is preferable;
  • Gaming industry experience will be a plus.

Benefits

  • Competitive compensation & benefits package;
  • Career and professional advancement;
  • Training and learning opportunities – Online Learning Portals, Public Lectures, Conferences;
  • Insurance package –5☆ family insurance;
  • International work experience;
  • Travel opportunity;
  • Outstanding working environment;
  • Relocation Opportunity.
Field
Support
Category
Support
Location
Remote
Commitment
Full-time
Seniority
Middle
Show
Apply Now