PAYZE

# Description
 
**PAYZE is looking for a Chief Technology Officer to join us. If you're excited to be part of a winning and young team, this is the opportunity you've been looking for.**
 
PAYZE is an E-commerce oriented innovator that allows merchants of all sizes to receive payments online. We are the first Georgian start-up backed by Y-combinator (the most renowned startup accelerator in the world, which has invested in nearly 3,000 companies, including Stripe, Dropbox, Coinbase, Twitch and etc.)

## Requirements:
 
* Expert working knowledge of object-oriented programming (OOP).
* Experience with relational databases (Postgres, MySQL, SQL)
* Experience with AWS or other cloud providers
* Expert with microservices architecture
* Excellent understanding of project management principles
* Experience with managing software projects in an agile environment
* Experience with working in Financial Technologies;
* 8 years working in a technological role.
* 3 years of managerial experience.
* Advanced written and spoken skills in English;
* Ability to handle multiple priorities in a fast-paced, results-oriented environment, continuing to deliver quality service and consistently meet deadlines;
 
## Responsibilities:
 
* Setting a vision for how technology will be used in the company - developing objectives and strategies for the implementation of innovative solutions while optimizing existing systems, applications, and information;
* Plan, coordinate, follow on the execution of software & product development and implementation projects;
* Manage whole product lifecycle
* Derive development plans from roadmap items and customer requests;
* Supervise strategic business relationships between IT associates and external organizations, including vendors and service providers;
* Organize work in project management tool to create high visibility of team's work for other stakeholders in the company;
* Leading your team in identifying, comparing, selecting, and implementing technology solutions and partnerships to meet current and future needs
* Structuring technology policies, procedures, and standards to ensure organizational success.
* Ensuring that technological resources meet the company's short and long-term needs;
* In charge of information security standards including PCI DSS certification;
* Collaborate closely with the Executive team to lead the assessment, prioritization, and development;
* Work to develop internal talent that facilitates future growth opportunities for team members in keeping with the company’s core values;


Development

**Job Description**

We are looking for a Customer Support Specialist interested in communicating with people, helping them and solving their issues. Person will be responsible for providing extraordinary technical and administrational support to our clients and users who contacts us via social media and email channels. 


**Responsibilities**

•	Responding to Facebook, Instagram, Linkedin messages
•	Establishing correct and communication with clients in need of support
•	Speaking to customers to quickly get to the root of their problem.
•	Talking customers through a series of actions to resolve a problem.
•	Following up with clients to ensure the problem is resolved.
•	Scheduling calls with respective departments, if the provided support is not enough
•	Troubleshooting technical issues.
•	Diagnosing and reporting the technical issue to the technical team.


**Requirements**

•	Good understanding of SQL;
•	Experience working with database;
•	Knowledge of English and Russian 
•	Min 1 year of working experience in customer support;


**Soft skills**

•	Clear communication manner
•	Critical thinking
•	Diligence
•	Problem-solving
•	Hard-working approach to job


**Added Benefits**

•	Competitive compensation and benefits;
•	Career and professional advancement;
•	Work in great team environment;
•	Training and learning opportunities – Inclusive Online Learning Portals, best in class mentors & top school online conferences;
•	Top Notch office facilities with all its benefits. 




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